Create Know How
And don't forget you
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Every action performed through SaidText not only resolves issues in real time but also feeds our AI, helping to build your company’s unique know-how. Each ticket, report, and communication enriches the system, turning daily operations into actionable intelligence. Over time, SaidText learns from your processes, making problem-solving faster, smarter, and tailored to your organization.
On the manager's computer
Every ticket submitted through Said Text is automatically delivered to the appropriate department, ensuring that the request immediately reaches the team best suited to handle it.
From that moment on:
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The designated manager receives a notification with all ticket details (audio, transcription, images, videos, and chat).
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The progress of the request is tracked in real time, with clear and visible status updates.
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Every action taken on the ticket is recorded and stored in a centralized database.
This process not only speeds up resolution but also builds a valuable company asset of operational statistics and know-how, enabling the organization to:
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Analyze the frequency and types of issues.
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Identify recurring patterns and critical points in workflows.
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Predict failures or future problems thanks to AI.
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Continuously improve internal procedures based on objective data.
In this way, each ticket becomes not just a problem solved but a direct contribution to the company’s growth and efficiency.
The Ticket
Each time you open a ticket, you will find: the original audio file and its transcription; all the images and videos you attached; and the chat with the manager responsible for resolving the event. The progress status of the request is indicated by the different border colors. Tickets are categorized as: New, In Progress, Follow Up, and Completed
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In your HOME
Every time you open Said Text, you’ll land on the HOME page. Here, all the tickets you’ve submitted will be stored. The colored borders will let you know whether a ticket has been delivered, is being processed, is in execution, or has been resolved.
Each ticket will remain accessible with a single tap. By clicking on a specific ticket, you can reopen the entire sequence of related audio and media.
And from there, you can also access the event chat with the designated manager.
Find a problem
Open your
and FIX IT!
What should the operator do
First of all open Said Text
- Push the microphone icon
- The audio file will open a ticket
- Describe what you see
- The vowel will be transcribe
- With the appropiate button you can integrate photos and media
- The ticket will reach those in charge
- In addition to audio, text and media, a dedicated chat will open
A mobile app for your workforce requests
Workers can send requests to your company
departments in a matter of seconds.
A simple Dashboard to manage all the requests
Your Team can easily manage all the requests and their progresses, all at once, while speeding up processing times, as well as delivery.
First of all:
Receive the ticket
Our dashboard will automatically receive the ticket generated by the operator immediately after submission. It will appear in the “New Messages” column.At this point, the manager will have access to a detailed report of the issue, including all media in real time. A chat will be automatically available for any communication between the parties involved. Once the intervention begins, the ticket will move to the “In Progress” column, then to “Follow Up,” and finally to “Completed” once the issue is resolved.
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What should the manager do
